Call us at 1.866.924.9902 (in North America), or 604.980.BRAG (2724) outside of North America. We are open Monday to Friday, between 8am to 5pm, Pacific Standard Time.
Do you have any comments for us, any new design ideas, comments on our current designs, or even some raves about your BRAG products? We would love to hear from you! Please email us at info@thebragcompany.com
Return Policies:
100% Satisfaction Guarantee
We want you to be fully satisfied with every item that you purchase from www.thebragcompany.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, duties, handling, and other charges.
Damaged or Defective Items:
We are sorry that you have received an item that is damaged or defective. If you have received an item that was damaged or defective upon arrival, please call us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Things to have before you call us:
Returning an Item:
To return items purchased online, please follow these steps:
Return Address: The Brag Company 4396 Cheviot Road North Vancouver, BC Canada V7R 3T4 Keep the Return Tracking Number for your return package to monitor delivery status.
Return Address:
The Brag Company 4396 Cheviot Road North Vancouver, BC Canada V7R 3T4
Keep the Return Tracking Number for your return package to monitor delivery status.
Privacy & Security
The Brag Company is committed to protecting your privacy. When shopping online or ordering by phone, it is our goal to make your experience safe and secure. The Brag Company’s privacy guidelines outline our policies when collecting and using personal information provided by customers. The Brag Company is the sole owner of the information collected online and by phone.
Information We Gather Any account information you supply during registration or during a purchase either by telephone or the internet will be used only to process requested commerce transactions or to contact you regarding a specific transaction.
The Brag Company will not disclose your user information to any non-affiliated organization without your consent. However, The Brag Company may disclose user information to the government and/or third parties when we have reason to believe that disclosure of such information is necessary to identify or bring legal action against someone who may be violating our Terms and Conditions or otherwise causing harm to The Brag Company or anyone who could be victimized by such activities, and where otherwise required by law or by legal process. Log Files The Brag Company uses IP addresses to analyze trends, administer the site, report web site traffic patterns and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information contained within our customer database. Thebragcompany.com may also use this information in order to generate aggregate reports that help us determine how to improve our users' experience. This data is anonymous and does not contain any personally identifiable information. Cookies A cookie is a piece of data stored on the user’s hard drive containing information about a user’s preferences. Our site uses cookies to keep track of your language/country and currency preferences so you don't have to reselect each time you visit our site. We do not store personally identifiable information in your cookie. Security Providing a safe and secure environment for your order information is our top priority. The Brag Company protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. Thebragcompany.com digital certificate (which is required for SSL) is provided by thawte, the industry standard for encryption. SSL technology encrypts data allowing only The Brag Company to decode your information and helps to create a secure environment for transactions on the internet. To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. To further protect your security, we suggest you close your browser window after you have finished your visit, especially if you are using a computer shared by others. Surveys and Contests The Brag Company may administer surveys and contests. Participation in these events is completely voluntary and the customer is in full control of whether or not to disclose his or her personal data. Information requested may include both contact and demographic data. This information is kept confidential and is used to notify winners as well as to improve the use and satisfaction of our web sites. Contact Us If you have any questions about this privacy statement, the practices of this site, or your dealings with The Brag Company, please send an email to info@thebragcompany.com
